Most mystery shoppers find that the most time consuming and difficult part of mystery shopping is writing the reports. When you write mystery shop reports faster (while still doing a great job, of course) you make more money in less time. Here are seven things you can do to write great mystery shop reports faster and be a more successful secret shopper.
Assemble everything you will need to do the report before you sit down at the computer. Get receipts, notes, business cards, report forms, guidelines, etc. together in one place so you do not have to keep running off to get something else you need.
Eliminate any distractions. Turn off the television, don t answer the phone, and tell the kids not to disturb you unless they are bleeding. You will be able to work faster and more effectively when you can work without interruptions.
When you are doing several reports at once, group some tasks together. For example, scan all of your receipts and save them, instead of scanning each one as you start the report. (Do not try to write multiple reports at the same time, though. That will end up being a confusing mess.)
Do a quick review of the guidelines to make sure you include everything that is required in your report. You don t necessarily have to read every word at this time. For example, I often go through the guidelines before the shop, highlighter in hand, and highlight anything especially important or unique about that shop. Scanning those highlighted portions before doing the report reminds me of what is needed.
Go through your notes from the shop and enter your yes/no answers, timings and other quick facts on your printout of the questionnaire. Highlighting any no answers is also a good idea, as you are usually required to comment on those. Highlighting them means you will not forget to include the comments.
Keep a list of the words you have trouble spelling next to your computer. Some commonly confused words will not be caught by spell check (Is it lose or loose ?) and having a quick reference means you get it right without pulling out the dictionary or doing an online search. There are also terms that the report spell check will question, even if you spelled them right, such as the names of products or foods. Having the correct spelling on hand makes it easy to confirm. I keep lists of commonly misspelled words and restaurant mystery shop terms near my computer for easy access.
Save your work frequently. It is so frustrating to enter a long narrative, then accidentally move your hand across the touchpad and be taken to the next page without saving what you just wrote. I know. It has happened to me. Save your work often to avoid having to re do big sections of your report.
And this bonus tip: Do your reports as soon as possible after the shop visit. When the details are fresh in your mind it is easier to write the report.
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